How to cancel your planning session and receive a credit or refund

We understand that plans can change unexpectedly. If you need to cancel your Planning Session, you can do so up to 24 hours before the scheduled time to receive a full credit back to your Origin account. This helps our planners manage their appointments more efficiently.

How to Cancel and Receive a Credit

1. Cancel Your Session: Make sure to cancel your Planning Session at least 24 hours in advance. After 24 hours, we do not refund or credit.

2. Receive a Credit: The full amount will be credited to your Origin account, which you can use for future bookings.

Prefer a Refund Instead?

If you'd rather have a refund instead of a credit, please contact our Support team. They are dedicated to assisting you with any questions or concerns.